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  • Focus groups
          Customer consultation for service design for new business customers

  • Research on research
          User experience  of online surveys - dual eyetracking and usability testing.
          Customers of products and services showed us what really happens when
          they complete online surveys
  • Projective techniques for product redesign
          Customers walked us through their product-purchase experience
  • Projective techniques for new retail experience
          Fashion store clients told us how they would like to experience shopping for
          clothes
  • Focus groups
          Concept testing for communication campaign aimed at veterinary
          professionals
  • Usability testing
          Ongoing evaluation and diagnostics for multiple online e-commerce services
  • User experience scenario evaluation
          New online social network development for women

  • Usability
          Testing and interviews about workplace performance for online banking service
          professionals
  • Full customer experience diagnostics
          Customers, management and salespeople
  • Usability testing
          New online travel-booking service prototype
  • Peer-group discovery
          Technology adoption and usage amongst seniors



We have helped both established and fledgling companies improve the user experience, including:
AOL France
Achat Voyages.com
Bell Canada
CCT
DoYouLookGood.com
France Télécom
Loto Québec
Protégez-vous
Rona
Rythme FM.com
Service-Public.fr
Société Trader
Voyages-SNCF.com
Copyright 2008-2009