What is User Experience?

User experience (UX) is the sum of the interactions between a product, service or process scenario and the people who use them. Experiences can be intellectual, emotional and/or physical.

Usability is an integral part of the user experience. Usability enables the people who use your product, service or process to do so in an effective, efficient and satisfactory manner in a specified context of use.

What we do

UX Research & Consulting offers independent analysis, user research and testing at every stage of the development cycle to companies who wish to improve both usability and user experience. Our expertise includes webservices, desktop software, touch screen applications, interactive television, voice services, mobile devices, product documentation and customer/ physical retail interaction.

• Recommendations for the real world

  We firmly believe that research should result in actionable recommendations as well as insights. To help achieve this, we collaborate closely with you before and during the research design phase to ensure alignment of the research strategy with your business objectives and technological environment.

  Post-delivery of results, our consultants remain available to you to ensure that you may fully exploit the research as questions arise during development or as new stakeholders come on board.

• Independence

  Independence in research reduces response bias and ensures objective reporting of results. Because we have no stake in the outcome (other than the quality of our work!) you can be sure that the results will be credible to those who do. Whether you are part of an in-house team or agency, independent third-party research and testing can help support the decision process in a manner which is more readily accepted by stakeholders.

• The right scope

  We believe in a ‘just enough’ approach to research. We will never over-recruit, needlessly insist on larger sample sizes or impose the use of expensive technology.